Stephen Burley wrote: All of which the NCC do well and should be commended, anything else is surplus to requirement there is one other thing the NCC has never done and never fully justified and that is a help desk you can talk to. Other RIR's do it. I think it helps cut away the sterile faceless image and lets you see what you are getting for your money - discuss === I think the inclusion of a telephone help desk service would benefit a lot of members. I imagine it would be difficult to implement due to the number of bilingual staff that would be required. This would therefore require substantial funding which would probably affect member fees. In addition, most of the actual processes would have to remain based on the email system. Even so, if the operational scope was clearly defined it would be useful for help, advice, and a reliable point of contact. Chris ********************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. **********************************************************************