Hi, On Thu, Aug 24, 2006 at 10:30:21AM +0200, Koepp, Karsten wrote:
It is not overdemanded to fill in a form if you ask someone to spend working time solving your problem.
I find it very annoying. Some ISP's users are misbehaving (e.g. because they have been hacked), I send the ISP a very detailed log file, and get back a "please fill in our (completely unsuitable for the job) web form!!" auto-response. I *do* see the other side - but just referring people to a web form, or (which is even worse) not handling abuse complaints at all can not be the right answer either. Gert Doering -- NetMaster -- Total number of prefixes smaller than registry allocations: 94488 SpaceNet AG Mail: netmaster@Space.Net Joseph-Dollinger-Bogen 14 Tel : +49-89-32356-0 D- 80807 Muenchen Fax : +49-89-32356-234