RE: [address-policy-wg] RE: [policy-announce] 2006-04 New Policy Proposal (Contact e-mail Address Requirements)
Hi Michele, I also support the goal of the proposal although I believe it will be hard to enforce.
Several ISPs maintain abuse email addresses, but when you submit abuse reports to the supplied address they send an auto-responder forcing you to resubmit the data via a web form.
Think the other way around. 99% of your abuse inbox is spam itself. And people just forward spam to abuse contacts to complain. How can you make sure serious mails are being detected within the junk. A web form is just a measure to make sure abuse complaints reach people and are being dealt with. It is not overdemanded to fill in a form if you ask someone to spend working time solving your problem. YMMV. regards Karsten
What is the RIPE policy on this?
Surely ISPs should not be making it hard for users / admins etc., to report abuse to them
Regards
Michele
Michele http://www.mneylon.com/blog/ http://www.searchenginecookbook.com/ http://www.irishblogs.info - top Irish blogs/bloggers
Hi, On Thu, Aug 24, 2006 at 10:30:21AM +0200, Koepp, Karsten wrote:
It is not overdemanded to fill in a form if you ask someone to spend working time solving your problem.
I find it very annoying. Some ISP's users are misbehaving (e.g. because they have been hacked), I send the ISP a very detailed log file, and get back a "please fill in our (completely unsuitable for the job) web form!!" auto-response. I *do* see the other side - but just referring people to a web form, or (which is even worse) not handling abuse complaints at all can not be the right answer either. Gert Doering -- NetMaster -- Total number of prefixes smaller than registry allocations: 94488 SpaceNet AG Mail: netmaster@Space.Net Joseph-Dollinger-Bogen 14 Tel : +49-89-32356-0 D- 80807 Muenchen Fax : +49-89-32356-234
Hi, In case system is hacked you can't send mail with same probability as fill web form ;) May be you can - may be you can't. So please do phone call on case of real emergency. Gert Doering wrote:
Hi,
On Thu, Aug 24, 2006 at 10:30:21AM +0200, Koepp, Karsten wrote:
It is not overdemanded to fill in a form if you ask someone to spend working time solving your problem.
I find it very annoying.
Some ISP's users are misbehaving (e.g. because they have been hacked), I send the ISP a very detailed log file, and get back a "please fill in our (completely unsuitable for the job) web form!!" auto-response.
I *do* see the other side - but just referring people to a web form, or (which is even worse) not handling abuse complaints at all can not be the right answer either.
Gert Doering -- NetMaster
-- WBR, Max Tulyev (MT6561-RIPE, 2:463/253@FIDO)
Hi, On Mon, Aug 28, 2006 at 07:23:32PM +0000, Max Tulyev wrote:
In case system is hacked you can't send mail with same probability as fill web form ;) May be you can - may be you can't.
Typically the *end customers* get hacked, and I want to inform the *ISP*. Different point of contact (which is why the irt: object could be quite useful, if only more ISPs used it). Talking to the end customers of a different ISP is usually moot anyway ("Who are you? What are you talking about?"). Gert Doering -- NetMaster -- Total number of prefixes smaller than registry allocations: 94488 SpaceNet AG Mail: netmaster@Space.Net Joseph-Dollinger-Bogen 14 Tel : +49-89-32356-0 D- 80807 Muenchen Fax : +49-89-32356-234
Gert and all, Such is alse very typical of RIR's and LIR's. Gert Doering wrote:
Hi,
On Thu, Aug 24, 2006 at 10:30:21AM +0200, Koepp, Karsten wrote:
It is not overdemanded to fill in a form if you ask someone to spend working time solving your problem.
I find it very annoying.
Some ISP's users are misbehaving (e.g. because they have been hacked), I send the ISP a very detailed log file, and get back a "please fill in our (completely unsuitable for the job) web form!!" auto-response.
I *do* see the other side - but just referring people to a web form, or (which is even worse) not handling abuse complaints at all can not be the right answer either.
Gert Doering -- NetMaster -- Total number of prefixes smaller than registry allocations: 94488
SpaceNet AG Mail: netmaster@Space.Net Joseph-Dollinger-Bogen 14 Tel : +49-89-32356-0 D- 80807 Muenchen Fax : +49-89-32356-234
Regards, -- Jeffrey A. Williams Spokesman for INEGroup LLA. - (Over 134k members/stakeholders strong!) "Obediance of the law is the greatest freedom" - Abraham Lincoln "Credit should go with the performance of duty and not with what is very often the accident of glory" - Theodore Roosevelt "If the probability be called P; the injury, L; and the burden, B; liability depends upon whether B is less than L multiplied by P: i.e., whether B is less than PL." United States v. Carroll Towing (159 F.2d 169 [2d Cir. 1947] =============================================================== Updated 1/26/04 CSO/DIR. Internet Network Eng. SR. Eng. Network data security IDNS. div. of Information Network Eng. INEG. INC. ABA member in good standing member ID 01257402 E-Mail jwkckid1@ix.netcom.com Registered Email addr with the USPS Contact Number: 214-244-4827
participants (4)
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Gert Doering -
Jeff Williams -
Koepp, Karsten -
Max Tulyev