Dear all,

Thank you very much for your feedback.


Regarding the abuse@ripe.net auto-reply:
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The RIPE NCC provides the abuse@ripe.net email address for third parties to direct abuse complaints to.

The abuse complaints that we receive are usually not related in any way to any of the RIPE NCC's activities.

The auto-reply from the abuse mailbox clarifies:
- What the RIPE NCC is responsible for
- What kind of abuse complaints cannot be handled by the RIPE NCC (i.e. complaints related to the use of Internet number resources)
- How the RIPE Database can be used to find the appropriate person/organisation to direct the complaint to
- How to file a further complaint in case the information provided does not cover the particular situation.

The abuse complaints handling procedure is currently being documented and will be published on www.ripe.net .

Regarding the requested figures:
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The RIPE NCC receives a large number of abuse complaints. In the period since the RIPE NCC's procedural document, "Closure of LIR and Deregistration of Internet number resources", became effective on 7 March, 2011, only six out of 140 complaints received were related to the RIPE NCC's responsibilities. These six complaints referred to cases of non-compliance with RIPE policies.

From the relevant audits we performed two of these complaints are still under investigation, two of the abuse cases complied with the audit's instructions and two of them did not comply. As a result the RIPE NCC de-registered seven PI assignments, one PA allocation.

Kind regards,

Athina Fragkouli

RIPE NCC