https://en.isoc.org.il/netica/hijacking-and-blocking-of-business-users-profiles-on-meta-platforms
ISOC-IL wishes to raise the issue that Meta is not taking
sufficient actions to curtail hijacking of business profiles. In
the attached paper ISOC-IL shows countless examples (actually 170
cases in the past year) of targeted attacks that are designed to
block and hijack specific business accounts. These customers are
paying customers yet due to Facebook's automatic blocking of
planted pedophilia or terrorist videos, these customers have no
recourse to even open a complaint with Meta. Paying customers
should not have to threaten legal action for the issue to be dealt
with.
Meta must develop tools that can distinguish between systematic,
deliberate publication of offensive and destructive content, and
the publication of damaging content on hijacked, innocent profiles
for the purpose of blocking those profiles. Meta needs to
establish customer service that responds to business account
owners wronged by hacking and fraud.
Regards,
Hank