So you're ignoring abuse reports from other network operators? Or do you mean that you view reports from a CERT as being the only type of report you'll take seriously? -- Mr Michele Neylon Blacknight Solutions Hosting, Colocation & Domains https://www.blacknight.com https://blacknight.blog / http://ceo.hosting/ Intl. +353 (0) 59 9183072 Direct Dial: +353 (0)59 9183090 ------------------------------- Blacknight Internet Solutions Ltd, Unit 12A,Barrowside Business Park, Sleaty Road, Graiguecullen, Carlow, R93 X265,Ireland Company No.: 370845 On 10/07/2020, 11:04, "anti-abuse-wg on behalf of info@fos-vpn.org" <anti-abuse-wg-bounces@ripe.net on behalf of info@fos-vpn.org> wrote: To answer your last question: If we receive a valid abuse report i.e. from a CERT we temporarily close the regarding Port on the particular IP. If the customer then starts to complain we send him a copy of the report and point out that another violation of our ToS will result in a termination of the account without a prior warning and without the option of a refund.