Any abuse / acceptable use policy presupposes that while the vast majority of your users are legitimate a non trivial percentage of them are bad actors who need to be dealt with appropriately.
Making that call on which customer to apply which policy on is something any abuse desk does literally all the time.
For the rest of this predictable and recurring discussion there's always the past 25+ years of news.admin.net-abuse.email once you have filtered out the flame wars, pun cascades, cat stories and such.
From: anti-abuse-wg <anti-abuse-wg-bounces@ripe.net> on behalf of JORDI PALET MARTINEZ via anti-abuse-wg <anti-abuse-wg@ripe.net>
Sent: Tuesday, May 21, 2019 9:06 PM
To: anti-abuse-wg@ripe.net
Subject: Re: [anti-abuse-wg] 2019-04 New Policy Proposal (Validation of "abuse-mailbox")
El 21/5/19 15:32, "Gert Doering" <gert@space.net> escribió:
Hi,
the whole point of your policy is the underlying assumption that people
are *not* acting in good faith, so why all of a sudden assume they are?
Is in the other way around. If you're acting in good faith, you should not have a problem to have a validation. The time you invest in a couple of validations per year, will be *much less* than the time that you *now* invest in unusable abuse contacts.
Gert Doering
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