Hello Laura, Reading most of the comments posted here, I see that most, if not all, want a clear accountability from the networks that provide our link to the Internet. Certainly, the RIPE NCC Report Form is a good start. But as so many have stated the lack of accountability and sheer indifference on behalf of some networks in handling Abuse / Spam reports. A case in point that I like to bring to everyone's attention is Maxis Communications Bhd, in Malaysia. Since 2009, I have traced and reported Abuse violations to Maxis Communications Bhd abuse team [ABUSE@maxis.com.my], but I just discovered that this network had ignored all my previous violations reports, as I just received the following "Not read" and "deleted without being read" confirmation notices in my inbox: To: Mail Abuse For Maxis Communications Bhd; Cc: Federal Trade Commission; junk@brightmail.com; nonregistered@coldrain.net; spam@mailpolice.com; spam@sendusspam.com; submitspam@fortinet.com; abuse@craigslist.org; postmaster@craigslist.org Subject: REPORTING SPAM Sent: Thu, 15 Apr 2010 18:23:44 +0800 was deleted without being read on Thu, 12 Apr 2012 19:03:21 +0800 ++++ To: Mail Abuse For Maxis Communications Bhd; Cc: Malaysian RMP; Federal Trade Commission; junk@brightmail.com; nonregistered@coldrain.net; report@dcm.mailprove.com; spam@mailpolice.com; spam@sendusspam.com; submitspam@fortinet.com Subject: Spam: REPORTING SCAM/FRAUD Sent: Tue, 1 Sep 2009 06:47:31 +0800 was deleted without being read on Thu, 12 Apr 2012 19:12:52 +0800 ++++ To: Mail Abuse For Maxis Communications Bhd; Cc: Federal Trade Commission; junk@brightmail.com; nonregistered@coldrain.net; report@dcm.mailprove.com; spam@mailpolice.com; spam@sendusspam.com; submitspam@fortinet.com Subject: REPORTING SPAM Sent: Mon, 27 Jul 2009 18:49:27 +0800 was deleted without being read on Thu, 12 Apr 2012 19:15:08 +0800 ++++ To: Mail Abuse For Maxis Communications Bhd Cc: Federal Trade Commission; junk@brightmail.com; nanas@killfile.org; nonregistered@coldrain.net; report@dcm.mailprove.com; spam@mailpolice.com; spam@sendusspam.com; submitspam@fortinet.com Subject: REPORTING SPAM Sent: Thu, 23 Apr 2009 19:46:12 +0800 was deleted without being read on Thu, 12 Apr 2012 19:12:51 +0800 ++++ To: Mail Abuse For Maxis Communications Bhd; Cc: Federal Trade Commission; junk@brightmail.com; nanas@killfile.org; nonregistered@coldrain.net; report@dcm.mailprove.com; spam@mailpolice.com; spam@sendusspam.com; submitspam@fortinet.com Subject: Spam: REPORTING SCAM/SPAM Sent: Thu, 7 May 2009 08:23:39 +0800 was deleted without being read on Thu, 12 Apr 2012 19:12:51 +0800 ++++ As these confirmations show, a network like Maxis Communications Bhd can simply choose not to respond, and completely ignore network violations reports, and after a few years [yes, YEARS] delete such reports as if nothing had happened. To be fair, I have copied this network's technical contact Muhadzir Abdul Majid [zay@maxis.com.my] as well as their Whois only contact, Chiau Tik Tan [cttan@maxis.net.my] so that they can for themselves what actually happens when someone reports and sends an abuse report to Maxis Communications Bhd. Thank you, Reza Farzan rezaf@mindspring.com