20 Oct
2014
20 Oct
'14
1:16 p.m.
On 20/10/14 13:07, Nathalie Trenaman wrote:
First of all, kudos for the content. I have not 1 comment about that :)
thnx ;)
Then…I think it would be wise to have a designer look at the document and make it easier to read (layout). The purpose of this document, I presume, is to have a printed copy/pdf/bookmark on the front line supporters desk(top) and they have to use it a bit as a flow chart, working their way down to eliminate issues. For that reason, I suggest a clearer layout.
Can you be a bit more specific and go a bit more into details? I like way where the suggestion goes, but I'm nut sure I understand and/or know how to get there and how the document would look like at the end... Cheers and thnx, Jan