IPv6 troubleshooting for helpdesks document - please read before BCOP TF meeting in London
Dear RIPE BCOP community, We circulated this work in second draft some time ago and we received no substantial change requests but mostly good words about its usefulness. Reaching this stage I would like to ask those of you who did not read it yet (and would like to) to have a look at the doc as we'll ask for sense of consensus at the BCOP meeting in London - if community thinks that document is good enough to be published as BCOP RIPE document as part of normal RIPE series of documents. We'll ask for technical accuracy consensus in IPv6 working group, what we are seeking here is a consensus on usefulness, structure and content itself - that this is actually a good practice to follow. http://go6.si/ipv6-troubleshooting-for-helpdesks/ Direct link to PDF: http://go6.si/docs/IPv6-troubleshooting-for-helpdesks-v01.pdf All comments, suggestions, change_requests or support are more than welcome. Thank you and see you in London, Jan Zorz
Hi all, On 20 Oct 2014, at 12:21, Jan Zorz @ go6.si <jan@go6.si> wrote:
Dear RIPE BCOP community,
We circulated this work in second draft some time ago and we received no substantial change requests but mostly good words about its usefulness.
Reaching this stage I would like to ask those of you who did not read it yet (and would like to) to have a look at the doc as we'll ask for sense of consensus at the BCOP meeting in London - if community thinks that document is good enough to be published as BCOP RIPE document as part of normal RIPE series of documents. We'll ask for technical accuracy consensus in IPv6 working group, what we are seeking here is a consensus on usefulness, structure and content itself - that this is actually a good practice to follow.
http://go6.si/ipv6-troubleshooting-for-helpdesks/
Direct link to PDF: http://go6.si/docs/IPv6-troubleshooting-for-helpdesks-v01.pdf
All comments, suggestions, change_requests or support are more than welcome.
Thank you and see you in London, Jan Zorz
First of all, kudos for the content. I have not 1 comment about that :) Then…I think it would be wise to have a designer look at the document and make it easier to read (layout). The purpose of this document, I presume, is to have a printed copy/pdf/bookmark on the front line supporters desk(top) and they have to use it a bit as a flow chart, working their way down to eliminate issues. For that reason, I suggest a clearer layout. Cheers, Nathalie
On 20/10/14 13:07, Nathalie Trenaman wrote:
First of all, kudos for the content. I have not 1 comment about that :)
thnx ;)
Then…I think it would be wise to have a designer look at the document and make it easier to read (layout). The purpose of this document, I presume, is to have a printed copy/pdf/bookmark on the front line supporters desk(top) and they have to use it a bit as a flow chart, working their way down to eliminate issues. For that reason, I suggest a clearer layout.
Can you be a bit more specific and go a bit more into details? I like way where the suggestion goes, but I'm nut sure I understand and/or know how to get there and how the document would look like at the end... Cheers and thnx, Jan
Then…I think it would be wise to have a designer look at the document and make it easier to read (layout). The purpose of this document, I presume, is to have a printed copy/pdf/bookmark on the front line supporters desk(top) and they have to use it a bit as a flow chart, working their way down to eliminate issues. For that reason, I suggest a clearer layout.
Can you be a bit more specific and go a bit more into details? I like way where the suggestion goes, but I'm nut sure I understand and/or know how to get there and how the document would look like at the end...
For example, In section 6, I would frame the indented text of the http://isp.test-ipv6.com output, and highlight the actions. So you can see in one blink the result and what to do. I don’t know, I’m not a designer, but I have seen them do remarkable things for readability of documents :D Maybe one of the designers of the RIPE NCC can help out. I can ask them to make an example if you want? Cheers, Nathalie
participants (2)
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Jan Zorz ＠ go6.si -
Nathalie Trenaman