Dear colleagues, As of Friday, 15 June 2012 at 07:30 UTC, reverse DNS operations are fully back to normal. The service update has been posted at: http://www.ripe.net/lir-services/service-announcements/reverse-dns-services-... However, if you are still experiencing abnormal reverse DNS responses, please email us at <dns-help@ripe.net>. ======================== Summary Report and Incident Analysis ======================== We are analysing the incident and preparing a summary report on the facts, cause and effects of the outage. We will send this report out early next week. We will follow up with a detailed incident analysis. ============== Service Updates ============== All RIPE NCC-related service announcements will be posted on <ncc-announce@ripe.net> and published at: http://www.ripe.net/lir-services/service-announcements We will also alert our Twitter and Facebook followers that an update has been posted. Social media updates are posted and maintained during regular business hours. Please note that the RIPE NCC does not use the <members-discuss@ripe.net> mailing list to post service announcements or updates. =================== Reporting Procedures Review =================== We strive to provide you with accurate updates on outages. We understand that for incidents of this nature, timely and regular updates to our stakeholders is of the utmost importance. We are analysing feedback from the incident and using it to improve our communication procedures. Kind regards, Serge Radovcic Chief Communications Officer RIPE NCC