Dear colleagues, The RIPE NCC Survey 2013 collected feedback from more than 3,600 of our members and stakeholders across 75 of the 76 countries in our service region. The Oxford Internet Institute (OII) analysed the survey data and produced a list of 48 key findings, which we published in November 2013. The RIPE NCC examined these findings, took action on them where appropriate and produced a report on these actions. The RIPE NCC Survey 2013 Key Findings and Results document is now available: https://www.ripe.net/lir-services/member-support/info/surveys/ripe-ncc-surve... By publishing this document, we aim to increase transparency around the actions taken by the RIPE NCC as a result of the survey. While all of the key findings were addressed and much progress has been made, there are still areas that can be further improved. The RIPE NCC will continue to explore ways of improving the services we provide to our membership and to the RIPE community. If you would like to comment on the findings and actions, or on the document itself, please let us know at <feedback@ripe.net>. In November 2014, the RIPE NCC will carry out a number of lightweight focus groups around our service region to look at the RIPE NCC’'s progress and identify areas for further action. A report will be produced following these focus group sessions and will be shared with the membership. The RIPE NCC aims to survey its members and stakeholders every three years. The next survey is scheduled for mid-2016. Kind regards, Serge Radovcic Chief Communications Officer RIPE NCC