Dear colleagues, In February we deployed new functionality for managing your support tickets in the LIR Portal. Now that you've had some time to integrate this into your workflows, we would like to hear your opinions and any suggestions for further improvements. You can share feedback on either the RIPE NCC Membership Discussion or RIPE NCC Services Working Group (WG) mailing lists, or leave a comment below my article on RIPE Labs: https://labs.ripe.net/author/matt_parker/ticketing-in-the-lir-portal/ Kind regards, Matt Parker Business Analyst RIPE Network Coordination Centre -------- Forwarded Message -------- Subject: [ncc-services-wg] New functionality for managing support tickets Date: Tue, 1 Feb 2022 11:54:59 +0100 From: Matt Parker <mparker@ripe.net> To: NCC Services WG <ncc-services-wg@ripe.net> Dear colleagues, We are pleased to announce that we have recently deployed new functionality for managing your support tickets in the LIR Portal. You can access this area of the LIR Portal via: https://my.ripe.net/#/tickets Following feedback from the community in 2021, we have expanded the scope of tickets visible to include tickets that have recently been closed. We have added additional details including, but not limited to, the status of a ticket, the ticket history, and an indication of when there was last activity on a ticket. You can read the following RIPE Labs article for more detailed information: https://labs.ripe.net/author/matt_parker/ticketing-in-the-lir-portal/ We are keen to hear what you think about these improvements. Let us know below the article on RIPE Labs or on this mailing list. The new functionality will be included in our quarterly usability testing of the LIR Portal and, if there is sufficient interest, we will schedule an Open House event to continue the conversation. Kind regards, Matt Parker Business Analyst RIPE Network Coordination Centre -- To unsubscribe from this mailing list, get a password reminder, or change your subscription options, please visit: https://lists.ripe.net/mailman/listinfo/ncc-services-wg