I've had two of the RIPE-supplied Verbatim sticks die on me so far, so I've decided to buy a small supply of cheap sticks for quick replacement and see how these hold up. @Philip: How would I go about making a warranty claim when I don't have a purchase receipt and don't know when RIPE bought the Stick? On 11.06.2016 21:36, Phillip Remaker wrote:
I've had good luck making warranty claims with SanDisk.
On Jun 11, 2016, at 11:26 AM, Élodie de FranceServ Hébergement <admin@franceserv.fr> wrote:
Hello,
The SanDisk USB (4GB) provided with the RIPE Atlas probe don’t work anymore since more 5 days and the connection logs say “NO USB”. To check the USB stick, I plugged a personal one and since this time the probe is working again. I have this probe number 18685 since 2015-03-05.
I would like know if the team could send me a new USB stick to replace the old one please or if I need to buy a new one myself ?
Best regards, Élodie