I've gotten replies off them within a few days both times I mailed them. :)

Maybe your ticket got lost in the system? Haha.

- Marco

On 29 Dec 2015, at 16:47, Micha Bailey <michabailey@gmail.com> wrote:

Hi, what's the average time for responses to atlas@ripe.net tickets? I've been waiting almost 2 months to hear back on 1193254, and was wondering if that's a typical wait time or if it fell between the cracks...