Any recommendations on how I can get ATLAS admins to reset my two-step verification?
Hi I have an ATLAS probe, long connected with a lot of credits. I have a RIPE NCC account, where the email and passcode are both recognized. Unfortunately, I apparently also have two-step verification set up. I don't recall doing that, but, then, it's probably my memory is at fault. And I do not know where, if anywhere, I put the notes for the 32 bit "emergency" code. The guidance at the site is to reach out to the ATLAS administrations in this situation for, I presume a reset. I have looked for additional information, and opened tickets. Unfortunately, the link to the FAQ describing this security facility is "404", and the tickets have gone acknowledged by the ticketing system, but not responded to. My interest is keen, because I was hoping to get some measurements research done by the start of the New Year. Alas. I have things I can do towards this, but has anyone else been in a similar situation? Advice? Thanks very much, Merry Newtonmas, and best wishes for the New Year. - Jan Galkowski, Westwood, MA.
Hi Jan, On 20/12/2017 17:09, Jan Galkowski wrote:
Hi
I have an ATLAS probe, long connected with a lot of credits.
I have a RIPE NCC account, where the email and passcode are both recognized.
Unfortunately, I apparently also have two-step verification set up. I don't recall doing that, but, then, it's probably my memory is at fault. And I do not know where, if anywhere, I put the notes for the 32 bit "emergency" code.
I've turned your 2FA off so you should be able to log in again.
The guidance at the site is to reach out to the ATLAS administrations in this situation for, I presume a reset. I have looked for additional information, and opened tickets. Unfortunately, the link to the FAQ describing this security facility is "404", and the tickets have gone acknowledged by the ticketing system, but not responded to.
I'm sorry about that, I will go check why your tickets were never responded to. Normally you would get a repsonse within 24-48 hours at most.
My interest is keen, because I was hoping to get some measurements research done by the start of the New Year. Alas. I have things I can do towards this, but has anyone else been in a similar situation? Advice?
Thanks very much, Merry Newtonmas, and best wishes for the New Year.
Happy holidays to you too and thank you for using RIPE Atlas :) Kind regards, Johan ter Beest RIPE Atlas Team
- Jan Galkowski, Westwood, MA.
Hi Jan, If you still have problems with your account, please email me directly. I didn't want to say that on the list as otherwise people might email me directly instead of going through our Customer Service department ;) Cheers, Johan On 20/12/2017 20:36, Johan ter Beest wrote:
Hi Jan,
On 20/12/2017 17:09, Jan Galkowski wrote:
Hi
I have an ATLAS probe, long connected with a lot of credits.
I have a RIPE NCC account, where the email and passcode are both recognized.
Unfortunately, I apparently also have two-step verification set up. I don't recall doing that, but, then, it's probably my memory is at fault. And I do not know where, if anywhere, I put the notes for the 32 bit "emergency" code.
I've turned your 2FA off so you should be able to log in again.
The guidance at the site is to reach out to the ATLAS administrations in this situation for, I presume a reset. I have looked for additional information, and opened tickets. Unfortunately, the link to the FAQ describing this security facility is "404", and the tickets have gone acknowledged by the ticketing system, but not responded to.
I'm sorry about that, I will go check why your tickets were never responded to. Normally you would get a repsonse within 24-48 hours at most.
My interest is keen, because I was hoping to get some measurements research done by the start of the New Year. Alas. I have things I can do towards this, but has anyone else been in a similar situation? Advice?
Thanks very much, Merry Newtonmas, and best wishes for the New Year.
Happy holidays to you too and thank you for using RIPE Atlas :)
Kind regards,
Johan ter Beest RIPE Atlas Team
- Jan Galkowski, Westwood, MA.
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Jan Galkowski -
Johan ter Beest