Emails Regarding Probe Connection Issues
Dear members of the RIPE Atlas community, It was recently called to our attention that certain emails we send out to RIPE Atlas probe hosts, concerning probe connection issues, have been somewhat abrupt in their tone. We are working to address the issue. While we devote a great deal of effort to ensuring that any correspondence we send out is both informative in content and appropriate in tone, we greatly appreciate feedback whenever it is felt that such goals have not been met. We would like to take this opportunity to once again thank all RIPE Atlas probe hosts for their ongoing participation. Best regards, Alun Davies (RIPE NCC)
Hi Alun, Thank you very much for addressing this. Best, -Michael __________________ Michael J. Oghia iGmena <http://igmena.org/> communications manager 2016 ISOC IGF returning ambassador Independent #netgov consultant & editor Belgrade, Serbia Skype: mikeoghia Twitter <https://www.twitter.com/MikeOghia> *|* LinkedIn <https://www.linkedin.com/in/mikeoghia> On Mon, Nov 7, 2016 at 2:31 PM, Alun Davies <adavies@ripe.net> wrote:
Dear members of the RIPE Atlas community,
It was recently called to our attention that certain emails we send out to RIPE Atlas probe hosts, concerning probe connection issues, have been somewhat abrupt in their tone. We are working to address the issue.
While we devote a great deal of effort to ensuring that any correspondence we send out is both informative in content and appropriate in tone, we greatly appreciate feedback whenever it is felt that such goals have not been met.
We would like to take this opportunity to once again thank all RIPE Atlas probe hosts for their ongoing participation.
Best regards,
Alun Davies (RIPE NCC)
Hello,
On 7 Nov 2016, at 14:31 , Alun Davies <adavies@ripe.net> wrote:
It was recently called to our attention that certain emails we send out to RIPE Atlas probe hosts, concerning probe connection issues, have been somewhat abrupt in their tone. We are working to address the issue
the messages are fine. They should contain the facts (which they are) and not much else. No need to include humble apologies or other phrasing. They should fit into an iphone screen. Everything else is not necessary. I think everybody is aware that they are sent by a robot, and not by a human being. best regards Wolfgang
It was recently called to our attention that certain emails we send out to RIPE Atlas probe hosts, concerning probe connection issues, have been somewhat abrupt in their tone. We are working to address the issue.
the mind boggles
On 08/11/16 08:03, Randy Bush wrote:
It was recently called to our attention that certain emails we send out to RIPE Atlas probe hosts, concerning probe connection issues, have been somewhat abrupt in their tone. We are working to address the issue.
the mind boggles
Randy, have you never had the one that says "Oh for goodness sake... plug the USB plug into a USB socket and the ethernet into the other end... it's not that difficult. No, no, no! Not that way!" Seriously, though, I think we all know it comes from a robot. I doubt that anyone has been offended. But I thank Alun for his delicacy and consideration. Nigel
It was recently called to our attention that certain emails we send out to RIPE Atlas probe hosts, concerning probe connection issues, have been somewhat abrupt in their tone. We are working to address the issue.
the mind boggles
Randy, have you never had the one that says "Oh for goodness sake... plug the USB plug into a USB socket and the ethernet into the other end... it's not that difficult. No, no, no! Not that way!"
nope. but it would not bother me in the least. it would worry me if it told me to put the bleeping floppy in the drive. randy
On Mon, 7 Nov 2016, Alun Davies wrote:
It was recently called to our attention that certain emails we send out to RIPE Atlas probe hosts, concerning probe connection issues, have been somewhat abrupt in their tone. We are working to address the issue.
While we devote a great deal of effort to ensuring that any correspondence we send out is both informative in content and appropriate in tone, we greatly appreciate feedback whenever it is felt that such goals have not been met.
Are you still working on this issue? I got one of the new emails earlier today, but it was a bit less informative than the previous emails: [- Quote -] Subject: Probe is disconnected () ... Your probe has been disconnected from the RIPE Atlas infrastructure since . ... [- End quote -] It looks like there's something wrong with the template system you're using. -- Povl Ole
Dear Povl Ole, Thank you for pointing this out. This was caused by an unrelated issue with the templating system, which has now been resolved. My apologies for the incomplete email. Regards, Chris Amin RIPE NCC On 17/11/2016 03:02, Povl Ole Haarlev Olsen wrote:
Are you still working on this issue?
I got one of the new emails earlier today, but it was a bit less informative than the previous emails:
[- Quote -] Subject: Probe is disconnected ()
...
Your probe has been disconnected from the RIPE Atlas infrastructure since .
... [- End quote -]
It looks like there's something wrong with the template system you're using.
participants (7)
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Alun Davies -
Chris Amin -
Michael Oghia -
Nigel Titley -
Povl Ole Haarlev Olsen -
Randy Bush -
Wolfgang Tremmel