Hi Team, It'd be great if you could change the tone of the alert messages below. Admit some fault. Ask for help. The majority of disconnects I've seen have been due to device failure, nothing to do with " everything is set up correctly on your side" and messages like this do nothing to encourage me or the networks I've convinced to host probes to help fix the problems. It really hurts that I've lost so many probes that took so much effort to get installed - and these messages don't help. Thanks, Jon ---------- Forwarded message ---------- From: RIPE Atlas <atlas@ripe.net> Date: 30 October 2016 at 20:41 Subject: Your RIPE Atlas Probe (ID: 24870) is not connected to our network To: jon.brewer@gmail.com Dear RIPE Atlas probe host, Thank you for participating in RIPE Atlas! This is the second reminder that your probe () is not connected to our infrastructure and has been disconnected since 2016-10-09 05:44 UTC. Could you please check whether everything is set up correctly on your side? You may be able to find more information about the possible cause of the problem here: https://atlas.ripe.net/probes//#!tab-status <https://atlas.ripe.net/probes/24870/#!tab-status> If you believe everything is correctly set up and your probe is still reported as disconnected after 24 hours when you log in at https://atlas.ripe.net, please contact us at atlas@ripe.net Best regards, RIPE Atlas Team ********** You are receiving this message because you applied for or were given a RIPE Atlas probe. We will only send messages when your probe becomes disconnected for an extended period of time.