Strange 500 submission error
Atlas' API sends me back HTML pages :-) RIPEAtlas.RequestSubmissionError: Status 500, reason "<!DOCTYPE html> <html> <head> <meta charset="UTF-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <meta content="RIPE Atlas, RIPE, Atlas" name="description" /> <link rel="stylesheet" type="text/css" media="screen" href="https://www-static.ripe.net/static/common/fonts/open-sans.css" /> <link rel="stylesheet" type="text/css" media="print" href="https://www.ripe.net/portal_css/Ripe/print.css" /> <link href="https://www.ripe.net/++resource++collective.js.prettify.stylesheets/prettify..." media="screen" type="text/css" rel="stylesheet" /> <link rel="stylesheet" type="text/css" media="screen" href="https://www.ripe.net/portal_css/Ripe/++resource++ripe.plonetheme.stylesheets..." /> <link rel="stylesheet" type="text/css" media="screen" href="https://www.ripe.net/portal_css/Ripe/++resource++ripe.plonetheme.stylesheets..." /> <link rel="stylesheet" type="text/css" media="screen" href="https://www.ripe.net/portal_css/Ripe/++resource++ripe.plonetheme.stylesheets..." /> <!--[if lte IE 8]> <link rel="stylesheet" type="text/css" media="screen" href="https://www.ripe.net/portal_css/Ripe/++resource++ripe.plonetheme.stylesheets..." /> <![endif]--> <title> - RIPE Atlas — RIPE Network Coordination Centre</title> <link rel="shortcut icon" type="image/x-icon" href="https://www.ripe.net/favicon.ico" /> <link rel="apple-touch-icon" href="https://www.ripe.net/touch_icon.png" /> <link rel="search" href="https://www.ripe.net/search" title="Search this site" /> ...
On Thu, Sep 17, 2015 at 03:17:51PM +0200, Stephane Bortzmeyer <bortzmeyer@nic.fr> wrote a message of 26 lines which said:
Atlas' API sends me back HTML pages :-)
Same problem on <https://atlas.ripe.net/>: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at atlas-dev@ripe.net to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. Apache Server at atlas.ripe.net Port 443
On 2015-09-17 15:22, Stephane Bortzmeyer wrote:
On Thu, Sep 17, 2015 at 03:17:51PM +0200, Stephane Bortzmeyer <bortzmeyer@nic.fr> wrote a message of 26 lines which said:
Atlas' API sends me back HTML pages :-)
Same problem on <https://atlas.ripe.net/>:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at atlas-dev@ripe.net to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log. Apache Server at atlas.ripe.net Port 443
Hi, The backend team is doing database migrations, which is taking longer than expected. We should be back up shortly. Cheers, Robert
Hi Robert, is the maint/outage list for the service we can subscribe to be made aware of service problems ? Colin
On 17 Sep 2015, at 14:33, Robert Kisteleki <robert@ripe.net> wrote:
On 2015-09-17 15:22, Stephane Bortzmeyer wrote:
On Thu, Sep 17, 2015 at 03:17:51PM +0200, Stephane Bortzmeyer <bortzmeyer@nic.fr> wrote a message of 26 lines which said:
Atlas' API sends me back HTML pages :-)
Same problem on <https://atlas.ripe.net/>:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at atlas-dev@ripe.net to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log. Apache Server at atlas.ripe.net Port 443
Hi,
The backend team is doing database migrations, which is taking longer than expected. We should be back up shortly.
Cheers, Robert
On 2015-09-17 15:44, Colin Johnston wrote:
Hi Robert, is the maint/outage list for the service we can subscribe to be made aware of service problems ?
Colin
Hi, This is that list ;-) We expected the downtime to be virtually not noticeable, so there was no such announcement. Excuses for the issue; we should be back in business now. Regards, Robert
On Thu, Sep 17, 2015 at 03:48:07PM +0200, Robert Kisteleki <robert@ripe.net> wrote a message of 14 lines which said:
we should be back in business now.
No, there are still random 500 errors.
Can you send me (off-list) any URLs that are dropping 500s? It may be a caching issue, but I want to be sure.
We expected the downtime to be virtually not noticeable, so there was no such announcement.
now there is a classic telco ops email :) randy
participants (5)
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Colin Johnston -
Daniel Quinn -
Randy Bush -
Robert Kisteleki -
Stephane Bortzmeyer