One of my hosted probes don't accept measurements - ripe-atlas - mailman.ripe.net

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One of my hosted probes don't accept measurements

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Evgeniy S.

6 May 2020 6 May '20

7:50 p.m.

Dear RIPE guys, one of probes hosted by us https://atlas.ripe.net/probes/35439/ shows as connected and good to go, but when I create any measurements with this ID I see "1 Requested / None yet Actually Participating" Please advice what's wrong with it and how to troubleshoot? -- With regards, Eugene Sudyr

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Evgeniy S.

7 May 7 May

7:27 a.m.

Later it says "NO SUITABLE PROBES from 2020-05-06T17:31:28Z to 2020-05-06T17:40:01Z" On Wed, May 6, 2020 at 8:50 PM Evgeniy S. <eject.in.ua@gmail.com> wrote:

Dear RIPE guys,

one of probes hosted by us https://atlas.ripe.net/probes/35439/ shows as connected and good to go, but when I create any measurements with this ID I see "1 Requested / None yet Actually Participating"

Please advice what's wrong with it and how to troubleshoot?

-- With regards, Eugene Sudyr

-- -- With regards, Eugene Sudyr

Viktor Naumov

9:09 a.m.

Hi Eugene, I've checked the activity log of your probe and it makes me strongly suspect that the USB flash is corrupt, either the filesystem of the drive itself. Please follow these steps to recover your probe: https://labs.ripe.net/Members/philip_homburg/troubleshooting-ripe-atlas-prob... It can happen sometimes that a probe is shown green but it refuses to accept commands. Best regards RIPE NCC R&D /vty <https://atlas.ripe.net/about/faq/#the-probe-is-plugged-in-but-is-listed-as-disconnected> On 5/6/20 7:50 PM, Evgeniy S. wrote:

Dear RIPE guys,

one of probes hosted by us https://atlas.ripe.net/probes/35439/ shows as connected and good to go, but when I create any measurements with this ID I see "1 Requested / None yet Actually Participating"

Please advice what's wrong with it and how to troubleshoot?

-- With regards, Eugene Sudyr

Evgeniy S.

9:28 a.m.

Thanks Viktor, It was also my understanding of root cause of this problem. I did test again selecting 500 probes in EU region: 500 Requested / 429 Actually Participating Does it mean that all of them have same issue as mine of there are other reasons why selected probes are not participating? Do you know if there is any plan to make any self-check on probe to diagnose this kind of problems proactively? -- Evgeniy On Thu, May 7, 2020 at 10:10 AM Viktor Naumov <vnaumov@ripe.net> wrote:

Hi Eugene,

I've checked the activity log of your probe and it makes me strongly suspect that the USB flash is corrupt, either the filesystem of the drive itself.

Please follow these steps to recover your probe: https://labs.ripe.net/Members/philip_homburg/troubleshooting-ripe-atlas-prob...

It can happen sometimes that a probe is shown green but it refuses to accept commands.

Best regards

RIPE NCC R&D

/vty

<https://atlas.ripe.net/about/faq/#the-probe-is-plugged-in-but-is-listed-as-disconnected> On 5/6/20 7:50 PM, Evgeniy S. wrote:

Dear RIPE guys,

one of probes hosted by us https://atlas.ripe.net/probes/35439/ shows as connected and good to go, but when I create any measurements with this ID I see "1 Requested / None yet Actually Participating"

Please advice what's wrong with it and how to troubleshoot?

-- With regards, Eugene Sudyr

-- -- With regards, Eugene Sudyr

Viktor Naumov

11:41 a.m.

Eugene, There is never a guarantee that you will get all the probes requested, since some of them may be faulty, disconnecting, probe busyness limiting, etc. In such cases you should request a bit more to make the number of participants be closer to your desired quantity. The scheduling process is a two-stage. First stage happens on nearly-real-time probe data on the central scheduler then it is split and passed down to controllers, where the probes connected to and that have the real picture of the probes state. Based on that knowledge controllers filter the probe list further. There is the probe diagnostic system that use some heuristics to detect faulty probes and tag them, it works quite well but again it is very difficult to cover all the cases. We are working on improving that. Best regards /vty On 5/7/20 9:28 AM, Evgeniy S. wrote:

Thanks Viktor,

It was also my understanding of root cause of this problem.

I did test again selecting 500 probes in EU region: 500 Requested / 429 Actually Participating

Does it mean that all of them have same issue as mine of there are other reasons why selected probes are not participating?

Do you know if there is any plan to make any self-check on probe to diagnose this kind of problems proactively?

-- Evgeniy

On Thu, May 7, 2020 at 10:10 AM Viktor Naumov <vnaumov@ripe.net <mailto:vnaumov@ripe.net>> wrote:

Hi Eugene,

I've checked the activity log of your probe and it makes me strongly suspect that the USB flash is corrupt, either the filesystem of the drive itself.

Please follow these steps to recover your probe: https://labs.ripe.net/Members/philip_homburg/troubleshooting-ripe-atlas-prob...

It can happen sometimes that a probe is shown green but it refuses to accept commands.

Best regards

RIPE NCC R&D

/vty

On 5/6/20 7:50 PM, Evgeniy S. wrote:

...
Dear RIPE guys,

one of probes hosted by us https://atlas.ripe.net/probes/35439/ shows as connected and good to go, but when I create any measurements with this ID I see "1 Requested / None yet Actually Participating"

Please advice what's wrong with it and how to troubleshoot?

-- With regards, Eugene Sudyr

-- -- With regards, Eugene Sudyr

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Evgeniy S.
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