Ticket Number: BTNET.951106 1653 Ticket Status: OPEN Ticket Type: UNSCHEDULED Ticket Source: BT Ticket Scope: Router Site/Line: UK Transit Router Ticket Owner: BTnet NOC Problem Fixer: NOC Ticket Opened: 951106 1653 GMT Problem Started: 950906 12:00 Closed: Ended: Problem Description: A serial card in the telehouse-transit.bt.net router is showing signs of failure which are causing transit lines to be dropped for short periods. Affected: All BTnet customers Actions: We are moving the US MCI link, the EBONE link and the DANTE/IBDNS link to an alternative card until the faulty card can be replaced. Time to fix: 15 minutes to move links. 4 hours to fix card.