RARE Technical Report 1: User Support and Information Services in Europe - a status report has been updated and is now available. It is 75 pages long. Thanks to all the individual contributors, to Barabra Thomas (NISP/Mailbase) for helping me to collate and edit and proof read the document and to Josefien Bersee who has performed a herculean task in formatting it to provide a very attractive printed version of it. This printed version will be available at the Joint European Conference in May and thereafter from the RARE Secretariat (raresec@rare.nl). Meanwhile a postscript version is available from the RARE Document Server. To Retrieve this technical report from the Rare Document Server by anonymous FTP: ftp erasmus.rare.nl cd doc/rtr get rtr1 OR get rtr1.ps for the postscript version by E-mail: send message to: server@rare.nl with the following in the message part : send doc/rtr/rtr1 OR send doc/rtr/rtr1.ps for the postscript version In the current document you will find information on the following networks: National networks: Austria ACONET Belgium BNAN Croatia CARNet Denmark DENet DKNET Finland FUNET France EARN-France RED400 Germany DFN Greece ARIADNE Hungary HUNGARNET Iceland ISnet Ireland HEANET Italy GARR Luxembourg RESTENA The Netherlands SURFnet Norway UNINETT Portugal RCCN Slovakia SANET Slovenia ARNES Spain RedIRIS Sweden SUNET Switzerland SWITCH Turkey TUVAKA United Kingdom JANET Regional networks: NORDUnet The Nordic Countries European networks/institutes: CERN Europe EARN Europe EUnet Europe RIPE Europe Whilst every effort has been made to contact the "correct" person for each network, we are anxious to ensure that this has in fact happened and that we have covered all national academic and research networks within each country. In addition, there are countries that have not so far provided information for the report. We would be grateful if you could look at your country's section of the report and let us know if we have failed to contact the correct person(s). Please note that any corrections to the actual information about your country's network should be made to the country contact, with a copy to the report editor. Jill Foster - Chairman RARE ISUS WG Jill.Foster@newcastle.ac.uk Josefien Bersee - RARE Secretariat bersee@rare.nl